Licensed Clinicians Available through EAP
Confidential services are available to covered employees and household members. You have access to a list of Cigna providers that are dedicated to and experienced in supporting city employees. Talk to Cigna clinicians over the phone, through live chat, or face-to-face. Your EAP plan covers 8 FREE visits per member of household (per issue) for the calendar year. If you need continued treatment, the coverage may be extended for Cigna covered members under the medical plan.
Call: 800-554-6931
If you make an appointment and do Not like your clinician or you are not satisfied with the visit, contact Cigna to request an alternate.
DISCLAIMER on “How it Works”- If you Voluntarily call Cigna and receive any sort of service, It will remain 100% Confidential! All of your information is kept private between you and your clinician. If you are Mandated to go to EAP, the City will be advised of your compliance with therapy sessions.
Traumatic Event and Mass Tragedy
- After a Traumatic Event: Helping Children Cope
- Coping with Fear of Violent Attacks and Terrorism
- Coping with Violence in the Community
- Dealing with the Impact of Violence and Violent Death
- How to Talk to Your Child About School Violence
- In the Aftermath of a School Shooting – Information and Resources
- Managing Distress After a Violent Attack
- Witnessing a Traumatic Event
Suicide Awareness and Depression Support
National Suicide Prevention Lifeline: 988
Crisis Text Line: Text HOME to 741741 from anywhere in the USA.
Cigna Veteran Support Line: 855-244-6211
Disaster Response Resources
- Stress Reactions and Self-Care Strategies
- After a Disaster: Helping Children Cope
- Supporting Coworkers and Others
- Technology Tips: Staying Connected During a Disaster
- Tips for Managers in Times of Stress and Disaster
- Helping Families Deal with the Stress of Relocation After a Disaster* [PDF]
- Managing Distress After a Disaster
- Managing Distress on the Anniversary of a Traumatic Event
- After a Disaster: Helping Children Cope
- After a Traumatic Event: Supporting Co-Workers and Others
- Death of a Co-Worker
Post-Traumatic Stress Disorder
Helpful Websites
Visit the Blueline Rescue website
Visit the National Suicide Prevention Lifeline’s website
Their Veterans Crisis Line website has more information specific to veterans.
211 connects you to expert, caring help. Every call is completely confidential.
Sponsored by the United States Department of Veterans Affairs, the National Center for Post-Traumatic Stress Disorder (PTSD) provides articles, videos and other information on PTSD, as well as advice for veterans on returning to family life after serving in a war.
Launched in 1998 by the Kristin Brooks Hope Center, the National Hopeline Network provides 24/7 support to individuals battling depression and suicidal thoughts, as well as to family and friends concerned about a loved one.
The Depression and Bipolar Support Alliance was created to help patients and their loved ones receive a wide range of information and support as they seek to gain a greater understanding of depression and bipolar disorder. The site’s content is reviewed by a member of their Scientific Advisory Board, as well as patients living with depression or bipolar disorder, to ensure the highest quality information.
The American Association of Suicidology provides information about suicide and surviving a loved one’s suicide. Visitors can search for local support groups for survivors and loved ones.
The Sidran Traumatic Stress Institute is a nonprofit organization that helps people who have witnessed or experienced traumatic situations. Their website offers many resources for treatment, support, self-help, and recovery.
The National Institute of Mental Health provides educational resources on all common mental health disorders and issues. It also features many articles in Spanish.
Redline Rescue is dedicated to the mission of serving firefighters and their families in times of need.
The Division is proud to support our first responder partners throughout the state who work tirelessly throughout the various disasters that impact Florida. Being a first responder requires resiliency and strength, both mentally and physically. Still, disasters take a toll. If you are a first responder in need of emotional support, the following resources are available to assist you.
Safe Call Now is a 24/7 crisis referral service for all public safety employees, emergency services personnel, and their family members, call 206-459-3020.
2nd Alarm Project offers behavioral health resources to firefighters and fire departments across the Florida Panhandle.
Center for Firefighter Behavioral Health brings behavioral health resources and education to firefighters and their families.
Florida Firefighters Safety and Health Collaborative provide members with shared knowledge and resources based on best practices and research.
UCF Restores – which includes the National Center of Excellence for First Responder Behavioral Health™ – is a nonprofit clinical research center and treatment clinic established to change the way post-traumatic stress disorder (PTSD) and other trauma-related concerns are understood, diagnosed and treated.
Struggle Well – Struggle Well is a program of Boulder Crest Foundation, a pioneering national nonprofit organization. With Post-traumatic Growth academies in Arizona and Virginia (Boulder Crest Arizona and Boulder Crest Virginia), and the Boulder Crest Institute, Boulder Crest Foundation is the global leader in the development, delivery, study, and scaling of Post-traumatic Growth based programs.
If you are experiencing an emergency and need immediate help, please dial 9-1-1.
If you or someone you know is struggling with suicidal thoughts, dial 9-8-8 to be connected to the 988 Lifeline.