Confidential services are available to covered employees and household members. You have access to a list of Cigna providers that are dedicated to and experienced in supporting First Responders. Talk to Cigna clinicians over the phone, through live chat, or face-to-face. Your EAP plan covers 8 FREE visits per member of household (per issue) for the calendar year. If you need continued treatment, the coverage may be extended for Cigna covered members under the medical plan.